refund policy

Returns

Return Conditions

The User may return the products purchased through the Website, as long as:

  1. Request the return within 2 calendar days following the delivery date or, exclusively for cases of defective products, within the warranty period specified for the products purchased.
  2. The product(s) are in the same condition in which they were delivered to the User and, as far as possible, with the original packaging and labeling, or alternatively in some similar format that guarantees the return in perfect condition.

Return Process

The process for returning the Products will be as follows:

The User must contact the LARVA CLOTHING SA DE CV customer service center within the established period requesting the return of the products and providing, name and surname, order number, names of products to be returned, address where the products will be collected.

LARVA CLOTHING SA DE CV accepts returns of defective products or if it is a different product from the one purchased through the Website, the User must also express said circumstance, as well as mention, where appropriate, the defects of the products, (hereinafter the "Return Request"), the customer service area may request photos of the defective products or different products purchased through the Website.

Once the Return Request is approved, LARVA CLOTHING SA DE CV may send the User a guide for the shipment through the corresponding Transport Company, as well as schedule the date on which The Transport Company will collect the products from the address provided by the User.

The User must, where appropriate, pack the product in its original box or packaging, print and deliver the guide, as well as the Products in their packaging or box original to the Transport Company on the date scheduled for this purpose.

Losses and thefts in shipments

In case of theft or loss of the package, the following will apply:

All packages sent are insured by the Transport Company for a minimum amount, in case the package does not have a declared value for transport, an amount will be taken as reference maximum of 30 days of minimum wage in force in CDMX.

In the event that the User wishes to recover the total amount of their investment, they must request shipping insurance from the customer service area when reporting their payment, this area will inform them of the cost additional and form of payment.

Refunds

The refund will be made through a bank transfer or deposit in the User's account.

The User will be reimbursed for the cost of the returned products plus the cost of freight paid by the User for the same.

LARVA CLOTHING SA DE CV is not and will not be responsible for the expenses caused by those returns that occur without respecting the steps established in the procedure presented in the “Returns” section.

Deadline for refunds in case of return:

Once the products returned by the User have been received, LARVA CLOTHING SA DE CV will review the returned products.In the event that the products received by LARVA CLOTHING SA DE CV are in the same conditions in which they were delivered to the User and are, as far as possible, with the original packaging and labeling, or alternatively in some similar format that guarantees the return in perfect condition the Company will have the obligation to return the money paid by the User within 7 calendar days counted from the day on which LARVA CLOTHING SA DE CV received the returned products

Contact

LARVA CLOTHING SA de CV

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